The Federal Communications Commission issued rules to preserve the internet as an open platform. These rules went into effect on November 20, 2011 and can be found on the official Government Publishing Office website. All internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC’s rules focus on four primary issues:
• Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services.
• No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful websites, or applications that compete with their voice or video telephony services.
• No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
• Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband internet access.
Network Practices
ISPs must disclose their network practices, specifically in these four general areas: ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful websites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband internet access service.
Congestion Management:
e-vergent.com, LLC reserves the right to deploy fair shapers to alleviate two types of congestion. The first situation we deploy fair shapers is within a customer’s connection. The second place we deploy fair shapers is on an access point. In both cases, the intent is to make sure one task or customer does not take an unfair portion of bandwidth during a period of congestion. These shapers are not applied at arbitrary times or as punishment for certain actions, never choose one content provider over another, and are only active when congestion is detected. As a long-term strategy, we monitor traffic usage, and as congestion on network links build, we determine if it is a result of more customers or an abuse of service, defective link, or other situation that, if remedied, would reduce congestion and respond accordingly.
Application-Specific Behavior:
e-vergent.com, LLC reserves the right to prioritize VoIP traffic in congested situations but generally doesn’t.
Device Attachment Rules:
e-vergent.com, LLC does not limit industry-standard devices from attaching to its network.
Security:
e-vergent.com, LLC secures its equipment with passwords and data encryption. We do not provide or guaranty security to our end-users. The security of our end-users data and networks is their responsibility. Our email system performs spam and virus scanning. This is an automated process and we make no guarantees.
Performance Characteristics:
ISPs must disclose the following network performance characteristics:
- Service Description
e-vergent.com, LLC provides wireless internet access using the Cambium and Ubiquiti wireless platforms. Access speeds vary according to the service purchased. Our website has more details on the speeds. Latency is typically 30ms or better to the internet. The service is suitable for real-time applications, including VoIP. - Impact of Specialized Services
e-vergent.com, LLC provides a VoIP service. Each VoIP call comprises a stream of approximately 90 kilobits, so the impact is negligible to the end user’s internet experience. - Commercial Terms
ISPs must disclose the commercial terms of its broadband internet access service including those listed below. - Pricing
Please click Residential Pricing for current residential plans and promotions and click Business Pricing for current business plans and promotions. - Privacy Policies
e-vergent.com, LLC delivers all packets and emails without inspection, except in cases of DoS attacks or abuse. We do not store browsing information. Traffic information is not used for any purposes other than network management. No information is provided to third parties except when requested by law enforcement with a proper warrant or subpoena. We do not sell customer lists or data. - Redress Options
Customer issues are escalated to manager on a case-by-case basis if problem cannot be resolved by front-line staff. - FCC Notice
If a customer believes that these open internet rules are not being followed, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
Additional Disclaimers:
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter, or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.